Get Help

Our Time does not provide emergency support, but here’s a list of organisations that do.

For a child or young person in need of urgent help:


Childline provides free, confidential support over the phone and email, 24 hours a day.

Phone: 0800 1111
1-2-1 Counsellor chat

The Mix

The Mix provides support for under 25s, 24 hours a day, through text messaging, webchat, email, group chat and their helpline.

Phone: 0808 808 4994
Online support

Counselling Directory

Counselling Directory offers a direct link to registered counsellors and mental health support services. Counsellors trained to help children and young people can be found using the Advanced Search tool.

For a parent in need of urgent help:

The Samaritans

The Samaritans provide free emotional support to anyone in distress or having difficulty coping, 24 hours a day.

Phone: 116 123 (UK) or 116 123 (ROI)
Email: (UK) or (ROI)

When to call 999

If you have a medical emergency which requires a doctor or if you are in physical danger, call 999.

Your health and wellbeing

Get in touch with your GP if you are concerned about your personal health and wellbeing.